At CARLISLE Shop, we’re committed to providing professional-grade bar equipment to hospitality businesses and home entertainers worldwide. Below you’ll find answers to our most common questions about products, shipping, payments, and more.

Product Questions

What types of bar equipment do you specialize in?
We offer a comprehensive range of professional bar equipment including:
  • Bar bottle pourers and muddlers
  • Bar storage solutions and shelf matting
  • High-quality bar utensils and tools
  • BarFly mixology gear
  • Beverage accessories, carafes, and dispensers
  • Commercial-grade beverageware
  • Bar towels, coasters, and display equipment
All our products are selected for durability and professional performance.
Are your products suitable for commercial use?
Absolutely! Our products are specifically chosen to meet the demands of:
  • High-volume cocktail bars
  • Hotels and resorts
  • Restaurants and nightclubs
  • Catering services
  • Home entertainers seeking professional quality
We use commercial-grade packaging to ensure your equipment arrives in perfect condition.

Shipping & Delivery

Where do you ship and how long does delivery take?
We ship globally (excluding some remote areas) from our Nashville headquarters:
  • Standard Shipping (DHL/FedEx): 10-15 business days after dispatch – $12.95 flat rate
  • Free Economy Shipping (EMS): 15-25 business days after dispatch – free on orders over $50
All orders are processed within 1-2 business days. You’ll receive real-time tracking information once your order ships.
Do you offer expedited shipping?
Our Standard Shipping via DHL/FedEx is our fastest option, ideal for time-sensitive commercial orders. For urgent requests, please contact [email protected] before placing your order to discuss possibilities.
How are products packaged for shipping?
We use heavy-duty, commercial-grade packaging designed specifically for bar equipment. Each item is securely wrapped and cushioned to prevent damage during transit. Larger orders are palletized when necessary for maximum protection.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date for unused products in their original packaging. Please note:
  • Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect
  • To initiate a return, email [email protected] with your order number and reason for return
  • Refunds are processed within 5 business days of receiving the returned items
What if my order arrives damaged?
In the rare event of damaged goods, please contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange for a replacement or refund at no additional cost to you.

Payments & Accounts

What payment methods do you accept?
We accept all major payment options for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely encrypted for your protection.
Do you offer bulk discounts?
Yes! Hospitality businesses ordering in quantity may qualify for bulk discounts. Please contact our customer service team at [email protected] before placing large orders to discuss pricing options.
Will I be charged customs fees?
All applicable customs/duties are calculated and displayed at checkout, so there are no surprise fees. These charges vary by destination country and order value.

Customer Support

How can I contact customer service?
Our U.S.-based support team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm CST).
What’s your physical address?
CARLISLE Shop
912 Locklayer Street
Nashville, TN 37208
United States

Can’t find the answer you’re looking for? Our knowledgeable team is always happy to help – just email [email protected] with your questions.

Thank you for choosing CARLISLE Shop for your professional bar equipment needs!