Shipping Policy

At CARLISLE Shop, we’re committed to delivering premium bar equipment to hospitality professionals and home entertainers worldwide. Our streamlined shipping and returns processes are designed with your convenience in mind.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: Delivery times may vary for international destinations (excluding Asia and certain remote areas). Customs fees may apply for international shipments.

Returns & Exchanges

Eligibility

You may initiate returns or exchanges within 15 days of receiving your order. To qualify:

• Items must be in original, unused condition
• Original packaging with all tags attached
• Include original receipt or order confirmation

Step-by-Step Return Process

1. Initiate Your Request
   Email [email protected] with:
   • Your order number
   • Item(s) for return/exchange
   • Reason for return
   • Preferred resolution (refund or exchange)

   Sample Email Template:

   Subject: Return Request – Order #[Your Order Number]

   Dear CARLISLE Shop Returns Team,

   I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]:

   – [Product Name]

   – [Quantity]

   – [Reason for Return]

   [For exchanges, please specify desired replacement item]

   Please advise on next steps at your earliest convenience.

   Best regards,

   [Your Full Name]

   [Your Contact Number]

2. Receive Authorization
   Within 1 business day, you’ll receive:
   • Return Merchandise Authorization (RMA) number
   • Prepaid shipping label (for US-based returns)
   • International return instructions if applicable
3. Package and Ship
   Securely repackage items using original packaging when possible. Include the completed return form that will be emailed to you.
4. Processing
   Allow 3-5 business days for processing after we receive your return. You’ll receive email confirmation at each stage.

Refund Details

• Timing: Refunds process within 3 business days after we receive and inspect your return. Allow 5-10 business days for the credit to appear in your original payment method.
• Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
• Shipping Costs: Original shipping fees are non-refundable. Return shipping is at customer’s expense unless the return is due to our error.

Exchange Process

For exchanges:

• Follow the standard return process above
• Specify your desired replacement item in your initial email
• We’ll ship the new item once we receive your return (additional charges may apply for price differences)

International Returns

For shipments outside the U.S., you may be responsible for return shipping costs and any applicable customs fees. We recommend using tracked shipping services like DHL or FedEx for your protection.

Damaged or Incorrect Items

If you receive damaged or incorrect items:

• Contact us within 48 hours of delivery at [email protected]
• Include photos of the damaged item and packaging
• We’ll arrange for expedited replacement at no additional cost

Commercial Accounts

For our hospitality business clients:

• House accounts may qualify for advanced replacement in urgent situations
• Volume purchases may have modified return thresholds – consult your account manager
• Equipment demonstrations can be arranged for large orders to prevent unnecessary returns