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Welcome to CARLISLE Shop (www.bargearpro.com). These Terms and Conditions govern your use of our website and purchases of our premium bar equipment. By accessing our site or placing an order, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for hospitality professionals and home entertainers aged 18+ who purchase bar equipment for professional or personal use. You agree to provide accurate information when creating accounts or placing orders.

1.2 Intellectual Property Rights

All content on this website (logos, product designs, text, images) is the property of CARLISLE Shop or its licensors and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

User Responsibility: You agree not to misuse website content or use our products to violate any laws. Unauthorized commercial use of our product designs is prohibited.

2. Products and Services

2.1 Product Descriptions

We specialize in premium bar equipment including:

  • Bar bottle pourers and muddlers
  • Bar storage solutions and shelf matting
  • Professional bar utensils and tools
  • BarFly mixology gear
  • Beverage accessories and dispensers
  • Bar towels, coasters, and beverageware

We make every effort to display products accurately, but colors may vary slightly due to monitor settings. Product dimensions and weights are approximate.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Orders constitute an offer to purchase, which we accept when we ship your items. You’ll receive an order confirmation email with details.

3.2 Pricing

All prices are in USD. We reserve the right to correct pricing errors, even after order confirmation. Sales tax will be added where applicable.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

User Responsibility: You warrant that you are authorized to use your chosen payment method. You must provide current, complete, and accurate purchase information.

4. Shipping and Delivery

4.1 Processing Time

Orders process within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information via email upon shipment.

4.2 Shipping Options

We offer:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: For orders over $50 via EMS (15-25 business days)

4.3 International Orders

We ship worldwide except to Asia and certain remote areas. Customers are responsible for:

  • Any customs duties, taxes, or fees
  • Providing accurate delivery information

4.4 Delivery Issues

Report undelivered or damaged packages within 48 hours to [email protected] with photos of damaged items/packaging.

5. Returns and Exchanges

5.1 Return Policy

You may return most items within 15 days of delivery if:

  • Items are unused in original condition
  • Original packaging and tags are intact
  • You include the receipt/order confirmation

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Opened bar towels/coasters
  • Cut or installed shelf matting
  • Personalized/custom items

5.3 Return Process

  1. Email [email protected] with your order number and reason for return
  2. Wait for Return Merchandise Authorization (RMA)
  3. Ship items to provided address using recommended carrier

5.4 Refunds

Refunds process within 3 business days of receiving your return. Original shipping fees are non-refundable unless the return results from our error.

User Responsibility: You are responsible for return shipping costs unless the return is due to our error. We recommend using tracked shipping for protection.

6. Liability and Disputes

6.1 Limitation of Liability

CARLISLE Shop’s liability is limited to the purchase price of products. We are not liable for:

  • Consequential or incidental damages
  • Mishandling or improper use of products
  • Delays beyond our reasonable control

6.2 Dispute Resolution

Any disputes shall be governed by Tennessee law. We prefer to resolve issues amicably – please contact us at [email protected] before pursuing legal action.

7. General Provisions

7.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

7.2 Contact Information

CARLISLE Shop
912 Locklayer Street
Nashville, TN 37208 USA
Phone: +1 (615) 555-0187 (9AM-5PM CST)
Email: [email protected]

Thank you for choosing CARLISLE Shop for your bar equipment needs. We appreciate your business and are committed to your satisfaction.